It's nice when you can give an example of excellent customer service, frustrating when the need arises to call people out on questionable marketing or highlight examples of people not doing their job properly. So it's my pleasure to send a big kudos to the folks at LogMeIn, who have shown an amazing level of customer service, seeking and retention.
Back at the end of October, I read a post on Barry Schwartz's blog about a new remote access app for the iPhone. Recognizing the value that this could present to me (and my family), I applied for the beta, and crossed my fingers to get an invite. I wasn't invited for beta testing - no big deal, I'll wait for the real thing to come out in the app store (along with MacGourmet). In all honesty, I pretty much forgot about it until last night, when I received an e-mail:
In what should be a shining example for any app developer, LogMeIn thanked me for my interest and said that although I wasn't accepted to the beta testing program, they'd like to make it right by sending me a complimentary t-shirt. Where's the catch? I honestly couldn't find one. I live in the UK - they can even ship there.
By engaging with me and expressing interest in my potential custom, they've made me a fully fledged customer. I look forward to installing the program on my grandparents' computer, so that the next time
